Returns & Exchanges

Experience worry-free returns and exchanges with On Call Medical Apparel. Our commitment to your satisfaction extends beyond the purchase. Explore our straightforward return and exchange policy, ensuring a smooth process for any product adjustments.

Items are eligible for return or exchange within 30 days of delivery. To be eligible, all items must be in new, unworn and unwashed condition, with tags attached and returned with the original packaging. Your return must be postmarked within 14 days of receiving your return label. We reserve the right to refuse items with visible signs of wear, stains, or damage. Purchases with promotional discount codes are eligible for return or exchange.

Please note the following exceptions to our Returns and Exchanges Policy:

  • Items marked "final sale" at the time of purchase.
  • Embroidered items.

To request a return or exchange, please follow these simple steps:

  1. Email us at help@shoponcall.com with your order number and specify which products you would like to send back. Let us know if you would like to return or exchange the item for something different, perhaps a different size, color or style.
  2. Print the prepaid return shipping label that you will receive by email.
  3. Send the items back to us using the label provided.


We will notify you once we’ve received and inspected your return and promptly process your request. Exchanges will be shipped within 1-2 business days of approval. Refunds will be automatically processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

You can always contact us with any questions at help@shoponcall.com.